The app tracked my steps / time / mode of travel wrong - help please?

If you have found that the app occasionally tracks your paces or minutes travelled slightly incorrectly, this is most likely due to the measures we have taken to preserve battery life. We are keen to minimize the app’s impact on your device’s battery life, so for this reason we lower the accuracy of tracking during long periods of inactivity.

If you are on iOS, you should also ensure that Background App Refresh is switched ON for The Walk. You can view or change this by going to Settings > General > Background App Refresh on your device.

However, if you are noticing that your app routinely fails to track large portions of your walks, or does not track at all, then please get in touch with us at and include the following details:

- The device you are using the app on

- The operating system version you are running the app on

- A full description of the problem you are experiencing, including the steps which caused the problem to occur and any screenshots which might help to illustrate the issue

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