The only way you can get official technical or general customer support is to email us at email@example.com
The Zombies, Run! subreddits, tumblr blogs (with the exception of our official blog here: Zombies, Run!) and the Zombies, Run! Wiki are all fan run spaces. Although staff members keep an eye on whats going on there we don't offer support through these fan run spaces. The people who run them are awesome and very helpful, but do so in their own free time, and can't give official support information or fix problems for you.
If you are having problems, or even if you just want to ask a question, please get in touch with us at customer support and we'll do our best to help.