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I can't log in to ZombieLink in the app!

If you're seeing the error message, "Unable to login with provided credentials", here are some things to check:

  • Are you attempting to log in using your username and password? You can only log in using your username, not your email address. If you're unsure of your username you can use the Forgot your details? page and have this, and a password reset key, emailed to you.
  • Are you entering your username and password correctly? Both usernames and passwords are case-sensitive, so you'll need to check you're correctly capitalising them.
  • Is your phone automatically capitalising the first character of your password? If so, this could be causing you to unknowingly be entering your password incorrectly.

If you registered for ZombieLink before May 2015 then you will have an account on our Classic ZombieLink website. In this case please contact support@zombiesrungame.com to resolve any issues you may be having.

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